I am having problems with my subscription and/or free trial?
Email us at email@example.com We are here all the time to help and assist you. No worries!
Why is the difference between a Panna account with subscription and a Panna account without signing up for a subscription?
If you are paid subscriber, you will see all of our recipes curated into special collections, our Master tips from our amazing chefs and all our articles and blogs. If you choose simply to create an account and do not subscribe – you will be able to see some recipes (we change them all the time to entice you!), Master Tips, blogs and articles. Take time and explore content – we feel confident that you will decide to sign up as a subscriber or even give a friend a gift subscription. Or just hang out and enjoy our free content. All our content is high quality, curated and edited with amazing world-renowned chefs. We offer either a month-by-month subscription or an annual subscription for people who want to get everything that Panna has to offer.
What is the difference between buying a subscription thru the Panna app on iTunes and or buying a subscription on the Panna website?
Both the app and the website share all the content. When you purchase a subscription thru iTunes – Apple is managing your subscription. When you buy a subscription on our website – we are managing your subscription. We guarantee your satisfaction.
If I subscribed on the Panna website – can I use the Panna app on my iPad or iPhone?
Yes. Simply download the free app, ignore the subscription pitches and go to settings in the app and select “Connect to Panna Web account”. Then close the app and reopen the Panna app and you will see all your subscribed content in the Panna app.
If I subscribed thru iTunes on my iPad/iPhone, can I access the content on the website?
Yes. Go to www.pannacooking.com. Click on free trial. Enter your email and password. On the next step – where you sign up for the free trial –just click the X to close that. You have created a web account. Click logout on the Pannacooking website. Launch the Panna app on your iOS device and go to settings in the app and select “Connect to Panna Web account”. Enter your email and website password. NOW go back to the website and login. You should have access to all your subscription content.
What happens to the recipes if I stop my subscription?
Any content that has been published while you were subscribed to Panna – is yours forever.
I just got a new iPad and Panna does not have my content. It’s saying I need to subscribe.
On Your iPad, go to the settings icon and tap "Restore Purchases." Check your connection to the Panna web account also.
Something is off about the content in the Panna app on my iPhone/iPad or it is displaying incorrectly.
In your iPhone/iPad – go to general settings. Scroll down on the left till you see Panna. Tap on Panna icon and select the “Clear local data and reload on startup” option.
How do I switch between metric and imperial units of measure?
In the iPhone or iPad App, it's simple: Just tap the small gear icon in the top-right corner of the screen of the "Issues," "Our Chefs," or "All Recipes" screens, and turn on or off Metric. Currently, the web site version of Panna does not support metric measurements - but stay tuned, it will be added soon!