How do I control my subscription renewal on the website?
First, make sure you are logged in to the Panna website. Click on the login button on the top menu and enter your login credentials. Then click on the “account” option in the menu bar at the top. Under purchase history - turn auto-renewal off. Auto-renewal is a toggle switch.
If I subscribed on the Panna website – can I use the Panna app on my iPad or iPhone?
Yes. Simply download the free app, ignore the subscription pitches and go to settings in the app and select “Connect to Panna Web account”. Then close the app and reopen the Panna app and you will see all your subscribed content in the Panna app.
If I subscribed thru iTunes on my iPad/iPhone, can I access the content on the website?
Yes. Launch the Panna app on your iOS device and go to settings in the app and select “Connect to Panna Web account”- select create an account option. Then enter your email and website password in the connect to Panna Web account. Now – you can go to the website and log into www.pannacooking.com with your new credentials.
Something is off about the content in the Panna app on my iPhone/iPad or it is displaying incorrectly.
In your iPhone/iPad – go to general settings. Scroll down on the left till you see Panna. Tap on Panna icon and select the “Clear local data and reload on startup” option.
Having trouble subscribing? Keep trying but it doesnt work....
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What is the difference between buying a subscription thru the Panna app on iTunes and or buying a subscription on the Panna website?
We like you to subscribe on our website. We have a secure purchasing system. We are able to assist you quickly and easily via email with any purchases issues or customers satisfaction concerns. Both the app and the website share all the content.
What is the difference between a Panna account with subscription and a Panna account without signing up for a subscription?
If you are paid subscriber, you will see all of our recipes curated into special collections, our Master tips from our amazing chefs and all our articles and blogs. If you choose simply to create an account and do not subscribe – you will be able to see some recipes (we change them all the time to entice you!), Master Tips, blogs and articles. Take time and explore content – we feel confident that you will decide to sign up as a subscriber or even give a friend a gift subscription. Or just hang out and enjoy our free content. All our content is high quality, curated and edited with amazing world-renowned chefs. We offer either a month-by-month subscription or an annual subscription for people who want to get everything that Panna has to offer.
I am having problems with my subscription and/or free trial?
Email us at email@example.com We are here all the time to help and assist you. No worries!
I just got a new iPad and Panna does not have my content. It’s saying I need to subscribe.
On Your iPad, go to the settings icon and tap "Restore Purchases." Check your connection to the Panna web account also.
What happens to the recipes if I stop my subscription?
Any content that has been published while you were subscribed to Panna – is yours forever.
How do I switch between metric and imperial units of measure?
In the iPhone or iPad App, it's simple: Just tap the small gear icon in the top-right corner of the screen of the "Issues," "Our Chefs," or "All Recipes" screens, and turn on or off Metric. Currently, the web site version of Panna does not support metric measurements - but stay tuned, it will be added soon!