How do I control my subscription renewal on the website?
Make sure you login to the Panna website. Click on the login button on the top menu and enter your login credentials. This is your email and your password. Then click on the “account” option in the menu bar at the top. Under purchase history - turn auto-renewal off. Auto-renewal is a toggle switch.
If I subscribed on the Panna website – can I use the Panna app on my iPad or iPhone?
Yes. Simply download the free app, ignore the subscription pitches and when it offers a 30-day free trial, say not now. Then, select login and enter your email and password. It will take a bit to synch and then you should have the same access you have on the Panna website. Please remember your subscription is thru our website and all management of your subscription must be done thru the website.
If I subscribed thru iTunes on my iPad/iPhone, can I access the content on the website?
Yes. Launch the Panna app on your iOS device and click on login. Select “sign up now” and create an account and click the submit button. There will be a synch process. Please wait. Then go to our website - www.pannacooking.com - on your computer and check if you can log in.
Content in the Panna app on my iPhone/iPad is displaying incorrectly.
Go to the “Settings” icon on your iPhone/iPad, scroll down on the left till you see Panna, tap on the Panna icon and turn the “Clear local data and reload on startup” toggle to green.
I’m having trouble subscribing. I keep trying but it doesn’t work....
Please update your web browser to the most recent version. To keep your data secure, the checkout process requires that you use the most up-to-date browser. We take our customers’ security very seriously.
I’m having trouble with the check out process.
Please update your web browser to the most recent version. Our credit card processor requires this to protect customer data.
What is the difference between buying a subscription through the Panna app on iTunes and buying a subscription on the Panna website?
If it’s convenient, please use www.PannaCooking.com to sign up. We have an easy and secure checkout process, and if you run into any trouble, we can assist you quickly and easily via email with any purchases, issues, or customer concerns. You’ll be able to synchronize all of your content between the mobile app and the website.
What is the difference between a Panna account with subscription and a Panna account without signing up for a subscription?
If you are paid subscriber, you will have instant access to our entire library of recipes, seasonal curated collections, cooking tips from our award-winning chefs, and all of our articles and blogs. If you choose simply to create an account and do not subscribe, you will only be able to access some of our recipes, in addition to all of our cooking tips, blogs, and articles. Take time to explore the site and try a recipe or two—once you do, we feel confident you’ll see the difference video can make in your kitchen.
I am having problems with my subscription and/or free trial?
Email us at email@example.com We are here all the time to help and assist you. No worries!
I just got a new iPhone or iPad, and Panna does not have any of my purchased content. It’s asking me to subscribe again.
You can sync previous purchases with all of your devices: 1. First, make sure you have a good Internet connection. 2. Open the Panna app and click on “Settings” in the menu 3. Click "Restore Purchases." It may take a couple of minutes for your content to update.
What happens to the recipes if I stop my subscription?
Any content that has been published while you were subscribed to Panna – is yours forever.
How do I switch between metric and imperial units of measure?
If you’re using the iPhone or iPad app it's simple: 1. Select the “Settings” menu item in the Panna app 2. Toggle the “Metric Measures” option until it turns green. Currently, the web site version of Panna does not support metric units, but stay tuned—it’s coming soon!
Are purchases of digital gift cards returnable? Are subscriptions purchases refundable?
Gift Cards are not returnable after purchase (except as required by law). Subscription purchases are non-refundable also. We give a 30-day free trial period before billing starts so ensure customer satisfaction. We understand life can be crazy - please write us an explanation for the need to cancel a subscription and we will try to help.