Support

FAQ

Q.
My Panna app is not working on my Apple device.

A.

You might try rebooting your phone.

iPhone7 (and newer): Press and hold both the Sleep/Wake and Volume Down buttons at least ten seconds, until you see the Apple logo.

All other devices: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Q.
How do I control my subscription renewal on the website?

A.

If you purchased your subscription on your Apple device then you must manage that subscription on your Apple device thru the Panna app or through iTunes.

You manage web subscriptions on our website www.pannacooking.com or throught the Panna app. Your web subscription renewal is controlled through your account page. On the website, there is a menu under your name in the top left. Click on “Account” then on the word “Subscription”.

All accounts are setup to renew as a default setting.

All digital sales are final.

Q.
How do I cancel my subscription when I signed up for the 30 day free trial?

A.

You can cancel only when you are in the 30 free trial day period. You can cancel anytime and still use the full 30 days. Once the 30 days pass, all you can do is turn off the auto renewal for the next year. All sales are final per our terms of service agreement.

If you are iTunes subscriber, you can ONLY manage your subscription in the Panna app on your Apple device or through iTunes.

If you are a web subscriber, you can manage your subscription through our website or through the Panna app. Your subscription renewal is controlled through your account page. Please log in to www.pannacooking.com and click on your name then on account. You will then see the account page. Click on the word CANCEL next to line giving the start of the subscription.

All accounts are setup to renew as a default setting.

 

Q.
Does my subscription automatically renew?

A.

Yes, it does until you turn it off. All subscriptions are set up to renew by default.

Q.
Can I cancel my subscription and recieve a refund?

A.

All digital sales are final. Our Terms of Service state this clearly when you sign up. We do offer new customers a free 30 day trial period in which they can cancel at anytime before the subscription starts. Please fill out the form below if you would like to contact us with questions or concerns.

If you think you are a victim of fraud, then work with your bank, Paypal or Amazon (depending on how you made your purchase). Those issues should be handled by the payment processor you used.

We use cutting edge secure financial software to ensure safety on our end.

Q.
If I subscribed thru iTunes on my iPad/iPhone, can I access the content on the website?

A.

Yes. But you must have created an account in the app sign up process. It is not required. If you can’t remember, simply launch the Panna app and tap on Account and tap My Profile. If you don’t have an account, it will give you a create an account page. If do have an account, yay! Go to our website – www.pannacooking.com and sign in.

Q.
Content in the Panna app on my iPhone/iPad is displaying incorrectly.

A.

Go to the “Settings” icon on your iPhone/iPad, scroll down on the left till you see Panna, tap on the Panna icon and turn the “Clear local data and reload on startup” toggle to green.

Q.
I purchased a subscription on my iPad thru iTunes. How do I manage my subscription to the Panna app?

A.

If you purchased your subscription on your Apple device then you must manage that subscription on your Apple device thru the Panna app or through iTunes.

In Panna, go to Account on the menu, swipe to get to the Subscription section.

Q.
What is the difference between buying a subscription through the Panna app on iTunes and buying a subscription on the Panna website?

A.

If it’s convenient, please use www.PannaCooking.com to sign up. We have an easy and secure checkout process, and if you run into any trouble, we can assist you quickly and easily via email with any purchases, issues, or customer concerns. You’ll be able to synchronize all of your content between the mobile app and the website.

Q.
Can I access Panna Content if I don’t have a subscription?

A.

You need an active subscription to access our full Panna content on our app and our website. We offer some free content without a subscription and you see a short trailer for each recipe.

Q.
If I subscribed on the Panna website – can I use the Panna app on my iPad or iPhone?

A.

Yes. Simply download the free app, select “I’ve used Panna before” then select “Use Panna Account” then enter your email and you Panna password.

Q.
I’m having trouble subscribing. I keep trying but it doesn’t work….

A.

Please update your web browser to the most recent version. To keep your data secure, the checkout process requires that you use the most up-to-date browser. We take our customers’ security very seriously.

Q.
I am having problems with my subscription and/or free trial?

A.

Please fill out the form below and we will get back to you within 48 hours.

 

 

Q.
I just got a new iPhone or iPad, and Panna does not have any of my purchased content. It’s asking me to subscribe again.

A.

Open the Panna app – ignore subscription pitches (swipe and say “not now”)and click on “Settings” in the menu. Click “Restore Purchases.” It may take a couple of minutes for your content to update.

Q.
Are purchases of digital gift cards returnable?

A.

Gift Cards are not returnable after purchase (except as required by law).

Q.
I’m having trouble with the check out process.

A.

Enter your email carefully. We only have you do this once – or use our social login option. Remember that what ever email is associated with your social account will the email that is associated with your account.

Please update your web browser to the most recent version. Our credit card processor requires this to protect customer data.

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Please fill out this contact form and a customer service representative will try to get back to you within 48 hours.

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