Support

FAQ

Q.
How do I switch between metric and imperial units of measure?

A.

If you’re using the iPhone or iPad app it’s simple: 1. Select the “Settings” menu item in the Panna app 2. Toggle the “Metric Measures” option until it turns green. Currently, the web site version of Panna does not support metric units, but stay tuned—it’s coming soon!

Q.
How do I control my subscription renewal on the website?

A.

Make sure you log in with your email and password to the Panna website. Click on the log in button on the top menu and enter your log in credentials. This is your email and your password. Then click on the “account” option in the menu bar at the top. Under purchase history – turn auto-renewal off. Auto-renewal is a toggle switch.

Q.
How do I cancel my subscription when I signed up for the 30 day free trial?

A.

Log in to the app or website. In the Panna app – go to settings and select “manage subscription”. On the website, click on the menu option “account” and turn off “auto-renew” then Save.

Q.
Does my subscription automatically renew?

A.

Yes it does. If you wish to change this – it’s easy. BUT you must do this where you subscribed – so if you subscribed on your iPad thru iTunes – launch the Panna app and go to settings then “manage subscriptions”. If you purchased your subscription thru the www.pannacooking.com website – launch the website then log in then go to “account”.

Q.
Can I cancel my subscription and recieve a refund?

A.

If you purchased a subscription thru iTunes – Apple iTunes owns your subscription, You can manage your subscription thru the Panna App in settings. All digital purchases are non-refundable. We give a 30-day free trial period before billing starts to ensure customer satisfaction. Contact support@pannacooking.com with any issues.

Q.
If I subscribed thru iTunes on my iPad/iPhone, can I access the content on the website?

A.

Yes. Simply use your log in that you have for the Panna app on our website – www.pannacooking.com

Q.
Content in the Panna app on my iPhone/iPad is displaying incorrectly.

A.

Go to the “Settings” icon on your iPhone/iPad, scroll down on the left till you see Panna, tap on the Panna icon and turn the “Clear local data and reload on startup” toggle to green.

Q.
I purchased a subscription on my iPad thru iTunes. How do I manage my subscription to the Panna app?

A.

Launch the Panna app. Log in. Then go to settings then select “Manage Subscriptions”. All subscriptions are automatically set to auto-renew.

Q.
What is the difference between buying a subscription through the Panna app on iTunes and buying a subscription on the Panna website?

A.

If it’s convenient, please use www.PannaCooking.com to sign up. We have an easy and secure checkout process, and if you run into any trouble, we can assist you quickly and easily via email with any purchases, issues, or customer concerns. You’ll be able to synchronize all of your content between the mobile app and the website.

Q.
Can I access Panna Content if I don’t have a subscription?

A.

You need an active subscription to access Panna content on our app and our website.

Q.
If I subscribed on the Panna website – can I use the Panna app on my iPad or iPhone?

A.

Yes. Simply download the free app, ignore the subscription pitches and when it offers a 30-day free trial, say not now. Then, select login and enter your email and password. It will take a bit to synch and then you should have the same access you have on the Panna website. Please remember your subscription is thru our website and all management of your subscription must be done thru the website.

Q.
I’m having trouble subscribing. I keep trying but it doesn’t work….

A.

Please update your web browser to the most recent version. To keep your data secure, the checkout process requires that you use the most up-to-date browser. We take our customers’ security very seriously.

Q.
I am having problems with my subscription and/or free trial?

A.

Email us at support@pannacooking.com We are here all the time to help and assist you. No worries!

Q.
I just got a new iPhone or iPad, and Panna does not have any of my purchased content. It’s asking me to subscribe again.

A.

Open the Panna app – ignore subscription pitches (swipe and say “not now”)and click on “Settings” in the menu. Click “Restore Purchases.” It may take a couple of minutes for your content to update.

Q.
Are purchases of digital gift cards returnable?

A.

Gift Cards are not returnable after purchase (except as required by law).

Q.
I’m having trouble with the check out process.

A.

Please update your web browser to the most recent version. Our credit card processor requires this to protect customer data.

Contact Us

Having Trouble? We're here to help.

Please fill out this contact form and someone from panna will get back to you as soon as possible

You can also email us directly using support@pannacooking.com, but filling out the form will help us pinpoint the issue and its solution more efficiently.

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